Service Charges and Fees - Transcom Digital Bangladesh
 

 

Category

Service Type

Location

In Home Response Time**

Backup Product Support

TV

In Home*

Divisional City

24- Hour

N/A

Outside City

48- Hour

Up Country

72- Hour

AC

In Home

Divisional City

24- Hour

N/A

Outside City

48- Hour

Up Country

72- Hour

   

Freezer/ Refrigerator

In Home

Divisional City

24- Hour

If needed to pick up and repair time more than 7 Working days***

Outside City

48- Hour

Up Country

72- Hour

   

SDA

Carry in

Nearest TD/ Central Service Center

N/A

N/A

Mobile

Carry in

Samsung Service Center

N/A

N/A

 

 

* In Home is applicable for LED above 19" & CRT above 29" 

** Except Friday & Govt. Holiday 

*** Applicable for In-Warranty Products only and depend on availability

 

 

OUT  WARRANTY SERVICE CHARGES FOR OTHER PRODUCT
SL Product Name                                                            Service Charge (Taka)   Inspection Charge (Taka)
1 Color Television (14")                                                                                                   400                                             200
2 Color Television (16"-21")                                                                                                   500                                             250
3 Color Television (22"-25")                                                                                                   600                                             300
4 Color Television (26" to above)                                                                                               1,000                                             500
5 Projection Television                                                                                               3,000                                         1,500
6 Color Television 100Hz Flat/Pixel Plus                                                                                               1,500                                             750
7 Foreign CTV upto 20"                                                                                                   800                                             400
8 Foreign CTV upto 21"                                                                                                   900                                             450
9 Foreign CTV upto 25" & above                                                                                               1,400                                             700
10 LCD/Plsma CTV upto 32"                                                                                               3,000                                         1,500
11 LCD/Plsma CTV above 32"                                                                                               4,000                                         2,000
12 Installation/Re-installation LCD/Plasma                                                                                               4,000                                                -  
13 Only adjustment charge for LCD/Plasma                                                                                               1,000                                             500
14 Remote Control                                                                                                   150                                               75
15 Radio 1 Band & pocket                                                                                                   100                                               50
16 Radio 2 Band & pocket                                                                                                   150                                               75
17 Mono Cassette or 2in 1                                                                                                   250                                             125
18 Stereo Cassette or 2in 1                                                                                                   300                                             150
19 Stereo Hi-Li 3in 1                                                                                                   300                                             150
20 Cassette Deck                                                                                                   400                                             200
21 Amplifier/Tuner/Component                                                                                                   400                                             200
22 VCR                                                                                                   500                                             250
23 Compact Disc Player (CD)                                                                                                   500                                             250
24 Mini System / VCD /DVD                                                                                                   600                                             300
25 Pick up Lens Cleaning (CD & VCD)                                                                                                   200                                             100
26 Pick up Lens Cleaning (DVD)                                                                                                   200                                             100
27 Head Cleaning of VCP & VCR                                                                                                   200                                             100
28 Head Cleaning of RCR, Tape Recorder                                                                                                   100                                               50
29 Small CD Player & 2in 1                                                                                                   300                                             150
30 Mini System 7-CD                                                                                                    600                                             300
31 Refrigerator / Deep Freezer                                                                                                    500                                             250
32 Washing Machine                                                                                                   500                                             250
33 Iron, Shaver, Speaker, Blender & Dryer                                                                                                   200                                             100
34 Micro Wave oven                                                                                                   500                                             250
35 Kichen Appliances                                                                                                   200                                             100
36 Ice Maker                                                                                                   800                                             400
37 Visi Cooler                                                                                                   600                                             300
38 Washer Dryer                                                                                                   500                                             250
39 Dish Washer                                                                                                   500                                             250
40 Gas Cooker                                                                                                   500                                             250
41 Cooker Hood                                                                                                   400                                             200
42 Electric Oven                                                                                                   300                                             150
43 Gas Charging for Refrigerator/Frezzer                                                                                               1,000                                             500
       
       
       
       
  OUT  WARRANTY SERVICE CHARGES FOR SAMSUNG PRODUCT
SL Product Category                      Charge (BDT)
1 Refrigerator Refrigerator (300 Ltr. )                                             500
2 Refrigerator Refrigerator (310 Ltr, to above)                                             800
3 AC Window (Room)/Split AC/Floor Standing AC (FAC)                                         1,000
4 AC Cassette AC                                         4,000
5 AC Indoor DVM & Out door DVM                                          5,000
6 Washing Machine Semi Automatic                                             600
7 Washing Machine Fully Automatic Top Loading                                             600
8 Washing Machine Fully Automatic Front Loading                                             600
9 Microwave  Microwave oven                                             600
10 CTV CRT TV -14"-21"                                             500
11 CTV CRT TV- 22"-28"                                             800
12 CTV CRT TV- 29"-32"                                         1,000
13 CTV CRT TV 34"                                         1,200
14 CTV LCD/LEDTV-22-26"                                         2,000
15 CTV LCD/LED TV-27-39                                         2,500
16 CTV LCD/LED TV-40"-55"                                         3,500
17 CTV LCD/LED TV-60" & above                                         4,000
18 CTV Plasma/Projection TV any Size                                         4,000
19 Digital Media DVD Player Any Type                                              300
20 Digital Media Camcorder (Digital Vidio Camera)                                         1,000