Service Charges and Fees - Transcom Digital Bangladesh
 

Category

Service Type

Location

In Home Response Time**

Backup Product Support

TV

In Home*

Divisional City

24- Hour

N/A

Outside City

48- Hour

Up Country

72- Hour

AC

In Home

Divisional City

24- Hour

N/A

Outside City

48- Hour

Up Country

72- Hour

 

 

Freezer/ Refrigerator

In Home

Divisional City

24- Hour

If needed to pick up and repair time more than 7 Working days***

Outside City

48- Hour

Up Country

72- Hour

 

 

SDA

Carry in

Nearest TD/ Central Service Center

N/A

N/A

Mobile

Carry in

Samsung Service Center

N/A

N/A

 

* In Home is applicable for LED above 19" & CRT above 29" 

** Except Friday & Govt. Holiday 

*** Applicable for In-Warranty Products only and depend on availability

 

OUR  WARRANTY SERVICE CHARGES FOR OTHER PRODUCT

SL

Product Name

Service Charge (Taka)

Inspection Charge (Taka)

1

Color Television (14")

400

200

2

Color Television (16"-21")

500

250

3

Color Television (22"-25")

600

300

4

Color Television (26" to above)

1,000

500

5

Projection Television

3,000

1,500

6

Color Television 100Hz Flat/Pixel Plus

1,500

750

7

Foreign CTV upto 20"

800

400

8

Foreign CTV upto 21"

900

450

9

Foreign CTV upto 25" & above

1,400

700

10

LCD/Plsma CTV upto 32"

3,000

1,500

11

LCD/Plsma CTV above 32"

4,000

2,000

12

Installation/Re-installation LCD/Plasma

4,000

-

13

Only adjustment charge for LCD/Plasma

1,000

500

14

Remote Control

150

75

15

Radio 1 Band & pocket

100

50

16

Radio 2 Band & pocket

150

75

17

Mono Cassette or 2in 1

250

125

18

Stereo Cassette or 2in 1

300

150

19

Stereo Hi-Li 3in 1

300

150

20

Cassette Deck

400

200

21

Amplifier/Tuner/Component

400

200

22

VCR

500

250

23

Compact Disc Player (CD)

500

250

24

Mini System / VCD /DVD

600

300

25

Pick up Lens Cleaning (CD & VCD)

200

100

26

Pick up Lens Cleaning (DVD)

200

100

27

Head Cleaning of VCP & VCR

200

100

28

Head Cleaning of RCR, Tape Recorder

100

50

29

Small CD Player & 2in 1

300

150

30

Mini System 7-CD

600

300

31

Refrigerator / Deep Freezer

500

250

32

Washing Machine

500

250

33

Iron, Shaver, Speaker, Blender & Dryer

200

100

34

Micro Wave oven

500

250

35

Kichen Appliances

200

100

36

Ice Maker

800

400

37

Visi Cooler

600

300

38

Washer Dryer

500

250

39

Dish Washer

500

250

40

Gas Cooker

500

250

41

Cooker Hood

400

200

42

Electric Oven

300

150

43

Gas Charging for Refrigerator/Frezzer

1,000

500

 

OUT  WARRANTY SERVICE CHARGES FOR SAMSUNG PRODUCT

SL

Product

Category

Charge (BDT)

1

Refrigerator

Refrigerator (300 Ltr. )

500

2

Refrigerator

Refrigerator (310 Ltr, to above)

800

3

AC

Window (Room)/Split AC/Floor Standing AC (FAC)

1,000

4

AC

Cassette AC

4,000

5

AC

Indoor DVM & Out door DVM 

5,000

6

Washing Machine

Semi Automatic

600

7

Washing Machine

Fully Automatic Top Loading

600

8

Washing Machine

Fully Automatic Front Loading

600

9

Microwave 

Microwave oven

600

10

CTV

CRT TV -14"-21"

500

11

CTV

CRT TV- 22"-28"

800

12

CTV

CRT TV- 29"-32"

1,000

13

CTV

CRT TV 34"

1,200

14

CTV

LCD/LEDTV-22-26"

2,000

15

CTV

LCD/LED TV-27-39

2,500

16

CTV

LCD/LED TV-40"-55"

3,500

17

CTV

LCD/LED TV-60" & above

4,000

18

CTV

Plasma/Projection TV any Size

4,000

19

Digital Media

DVD Player Any Type 

300

20

Digital Media

Camcorder (Digital Vidio Camera)

1,000