Name: Vivo V23e | 8/128 | Moonlight Shadow
Brand: Vivo
SKU: 61400023
Price: 29390 BDT
Rating: 5 (1 reviews)

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Required Documents for Applying Loan:
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" alt="" />

<ul style="list-style-type: disc;">
<li>NID (both side).</li>
<li>Visiting card (both side) or Office ID (both side).</li>
<li>Recent (Running month) Salary certificate/Pay Slip (Minimum salary 20000 Tk. Salary disbursed should be done through bank).</li>
<li> Bank Statement of salary account (Last 3 months).</li>
<li>Email, mobile number, present address (in details), delivery address(TEXT), bKash number, marital status, spouse name</li>
<li>Banking information (Bank name, account number, routing number, account holder name, branch name).</li>
<li>Need to share picture of cheque.</li>
<li>Reference NID (both side), reference mobile number, reference email ID, relation with customer (Example- Wife, brother, sister, Colleague).</li>
<li>Visiting card or office id card of senior colleague(For verification purposes).</li>
<li>1 Copy passport size picture.</li>
<li>Repayment mode [bKash/EFTN].</li>
<li> Delivery address, Down payment amount, EMI details.</li>
</ul>

Loan Avail Instruction

Vivo V23e | 8/128 | Moonlight Shadow

Your location may not show the exact latitude or longitude always. It depends on how open street map is fetching data through your web browser. If you see any dissimilarity, you must update your location. 
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />
After placing an order from the website, you can pick up the product from an outlet. You can visit the outlet &amp; pick up the product from a store during working hours after Transcom Digital received the shipment confirmation.
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />

To pick the product from a store you should bring:
<ul>
<li>Your order numbers.</li>
<li>Your Web Registered Phone Number.</li>
</ul>
A few more things to know about store pickup:
<ul>
<li>There’s no charge for Store Pickup</li>
<li>Please allow additional time to pick up large products like Televisions, Refrigerators or other appliances.</li>
</ul>

Terms & Conditions

A.Guarantee Replacement and Repair: 
<ul>
<li>For malfunctions caused by device or accessory quality issues, you are entitled to guaranteed replacement and repair. Please present valid proof of purchase.</li>
</ul>
<ol>
<li>For malfunctions caused by device, you are entitled to free replacement within 15 days of purchase, and repair service within one year.</li>
<li>For Battery, Charger, data cable, wired headset, the repair warranty period is 6 months after purchase.</li>
<li>In order to enjoy warranty replacement and repair services, you must present valid proof of purchase.</li>
<li>If you lost warranty card or proof of purchase, your purchase date will be calculated from 90 days of manufacturing date. In this case warranty service will be provided according to calculated date.</li>
<li>Other product-related material (such as the Quick Start Guide and Warranty Card) are not covered by warranty replacement or repair.</li>
</ol>
 B.Warranty Repair Instruction:
<ol>
<li>Warranty repair only applies to devices being used in normal conditions. If the device is damaged due to reasons other than quality or due to one of following, you are not entitled to warranty replacement or repair, but you can pay to have the device repaired.</li>
</ol>
<ul>
<li>Outside the warranty replacement or repair period.</li>
</ul>
<ul>
<li>Without valid proof of purchase, not including cases where you can prove that the device is indeed still within the warranty period.</li>
</ul>
<ul>
<li>Content on the valid proof of purchase does not match that on the labels on the device or has been corrected.</li>
</ul>
<ul>
<li>Damage caused by device use, maintenance and care not in accordance with the user manual.</li>
</ul>
<ul>
<li>Damage caused by disassembling done by a service shop not approved by Vivo.</li>
</ul>
<ul>
<li>Damage caused by force majeure, Natural wear (of the cover, buttons, screen and accessories etc.).</li>
</ul>
<ul>
<li>Damage caused by natural disaster like lightening, flood, earthquake etc.</li>
</ul>
<ul>
<li>Faults, deficiencies or defects that are not attributable to Vivo.</li>
</ul>
<ul>
<li>Device damages caused by using non-original accessories (Charger, data cable and headphone) are not covered by the replacement and repair warranty.</li>
</ul>

<ol start="2">
<li>For the repair of devices that are seriously damaged due to human error, such as water getting in or breakage by dropping, a relevant repair agreement needs to be signed between the customer and the repair shop first. </li>
</ol>
<ol start="3">
<li>You can replace or repair the device at any of the service shops in the vivo service network.</li>
<li>All parts, components and accessories being replaced during the warranty period belong to vivo.</li>
</ol>
 C.Sending the Device for Repair and taking it Back:
<ol>
<li>The customer shall complete the Repair worksheet as required, with clear handwriting and valid information (Name, address, telephone number and fault description).</li>
</ol>
<ol start="2">
<li>Before sending your device for repair, back up all important information (for instance, contact) stored in your device first to avoid loss or leakage.</li>
</ol>
<ol start="3">
<li>Vivo may conduct diagnostic tests on customers ‘products to identify the causes of failures/defects. Vivo is not responsible for damage or loss of any program, data, or removable storage media.</li>
</ol>
<ol start="4">
<li>After repair, present your copy of the repair Handover Form to get your device back and in the meanwhile request the repair shop to provide you with the repair worksheet. In case you lost your copy of the Repair Handover Form, you should initiate the reporting of loss procedure, by presenting your ID card or valid identity proof at repair shop. You can then get your device back within 7 days.</li>
</ol>
<ol start="5">
<li>If you pay by check, you can only get your device back after the check has been cleared.</li>
</ol>
<table style="border-collapse: collapse; border: none;">
<tbody>
<tr>
<td style="width: 233.75pt; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;">
Component
 
</td>
<td style="width: 233.75pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; vertical-align: top;">
Fault Description
 
</td>
</tr>
<tr>
<td style="width: 233.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;">
Main Device
 
</td>
<td style="width: 233.75pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;">
Any Function described in the User Manual not working properly; no display on the screen; wrong test display; unable to turn on; unable to log in or transmit data; no ringtone or vibration alert; dialing mistake; unable to turn off; Unable to turn ON camera; poor contact of the SIM card; keys malfunction; no sound; any function with no sound; wrong volume level; cover breakage caused by improper device structure or material. 
 
</td>
</tr>
<tr>
<td style="width: 233.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;">
Charger
 
</td>
<td style="width: 233.75pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;">
Not working or malfunction; unable to charge with the designated charger.
 
</td>
</tr>
<tr>
<td style="width: 233.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;">
Battery
 
</td>
<td style="width: 233.75pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;">
Device not being powered properly even after charging with 80% of battery power as the benchmark or cannot charge
 
</td>
</tr>
<tr>
<td style="width: 233.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;">
Headset
 
</td>
<td style="width: 233.75pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;">
Unable to transmit sound properly
 
</td>
</tr>
<tr>
<td style="width: 233.75pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;">
Cable
 
</td>
<td style="width: 233.75pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;">
Not working properly
 
</td>
</tr>
</tbody>
</table>
Note: Failure caused by network factors are excluded<o:p></o:p>

vivo Warranty Instruction

Dhaka Bank

AB Bank Ltd

BRAC Bank Ltd

Commercial Bank of Ceylon

Prime Bank

Pubali Bank

Standard Chartered Bank

Dutch-Bangla Bank

Bank Asia Ltd

The City Bank(Local)

Islami Bank Bangladesh Limited

Mercantile Bank Limited

Premier Bank Limited

Standard Bank Limited

Southeast Bank Limited

Jamuna Bank Limited

Al-Arafah Bank Limited

United Commercial Bank Limited

Shajalal Islami Bank Ltd.

Trust Bank Ltd.

One Bank Ltd

NCC Bank Ltd.

Mutual Trust Bank

Eastern Bank Limited

Lanka Bangla

NRB Bank Limited

Modhumoti Bank Ltd

Social Islami Bank Limited

Midland Bank

South Bangla Agriculture & Commerce Bank Ltd

Meghna Bank Ltd.

NRB Commercial Bank Ltd

Global Islami Bank

Shimanto Bank limited

Community Bank

Vivo V23e | 8/128 | Moonlight Shadow - Transcom Digital (1)

APPLE

Logitech

<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />
Your location may not show the exact latitude or longitude always. It depends on how open street map is fetching data through your web browser. If you see any dissimilarity, you must update your location. 
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />
Transcom Digital or the delivery partner will deliver the item to the customers’ doorstep. 
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />
For the purchases within Dhaka (the territory acknowledged by Transcom Digital), Delivery will be completed within 01-03 working days, however, please note that delivery time may change due to national crisis, limited stock, technical glitch, or any other unprecedented or unavoidable reasons or circumstances.
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />

For purchases outside Dhaka, the product will be delivered within 7-10 working days, depending on the availability of nearby outlets of the delivery address. Please note that delivery time may change due to national crisis, limited stock, technical glitch, transport availability, or any other unprecedented or unavoidable reasons or circumstances.
<img src="https://transcom-storage.s3.amazonaws.com/2eb459e3-036e-4c2f-ac2a-2a2039c4a351/ddd04b35-531a-4fe0-bc10-d4103d6bf2a6/old-cdn-contents/Content/Images/uploaded/white background.png" width="35%" height="16" alt="" />
After delivery to your address, products will not be removed from the shipping box unless you request installation. If you want to reschedule for a different date, you could do that online. Rearrange your appointment before the shipment process begins.

<ul style="list-style-type: disc;">
<li>Processor: MediaTek G96</li>
<li>Ram: 8GB</li>
<li>Rom: 128GB</li>
<li>4050mAh (TYP) battery.</li>
</ul>